What is it that causes us to act out impulsively? And what are the ultimate costs of those impulses? It seems almost common place these days that I see people getting caught up in their emotions and acting on their impulses with behavior that does little to help them get what they want. Recently, I heard the story of the young lady in Florida reacting impulsively in front of a judge. Due to her lack of emotional awareness and self-management, she flipped the judge off
Good communication skills are one of the most sought-after soft skills employers are seeking these days. It is no wonder given the influence of technology on communication and seeing the level of discourse on social media. Those skills are so important that restaurants are replacing teens with senior workers because they connect better with the customer. Effective communication is essential to good leadership, effective negotiations, and is the foundation of successful relationships in the workplace and beyond. How can you improve this essential skill set? One of the hallmarks of effective communication is
Leaders set the tone for their team and their organization. Leaders also teach their team members how to treat them and how to treat one another, what is acceptable and what is not. That requires a clear vision and assertiveness. The human dynamic can be messy and intimidating. Many leaders are not comfortable wading in when things go south, either because of low confidence or low competence. Many leaders fear they will make the situation worst, so they ignored drama and dysfunction in hopes that it will go away. What goes away are your good people since nobody is stepping up to take care of dysfunctional dynamics. What does strong leadership look like? I noticed a recent example of strong leadership and effective emotional intelligence while ,
Our workplaces are full of interesting people. Some are enthusiastic, some are thoughtful, some are quirky and others are hard charging. We can also experience the petulant child, who at times can be any of those other types of people, but watch out if things do not go their way. Being petulant is defined as “having or showing the attitude of people who become angry and annoyed when they do not get what they want.” Does that ever happen on your team or in your organization? We often see and expect this type of behavior in children when they do not get their way, seemingly most often in grocery stores near the candy display. That might be considered normal behavior for a five year old. What about those adults who pout or fly off the handle when they do not get their way or when someone disagrees with them? When they experience adversity, off they go ….
People have all sorts of approaches to success. For some, it is work harder than anyone and I’ll get there. For others, it is work smarter than anyone and I’ll get there. Perhaps it could be the combination of both, work harder and smarter and I’ll get there. What is your viewpoint about success? The fact is your perspective may be having more of an impact on your performance than you realize. In the last few weeks I became aware of the story of Brian Banks. Ten years ago, he was a senior in high school, a star athlete, who had just received a scholarship to attend college and play football for USC. He was 17 years old, and was also being accused of
Are unforeseen events manageable or not? A story by Jessica Silver-Greenberg and Nelson Schwartz recently featured in The New York Times attributes the multibillion-dollar losses at JPMorgan Chase to conflict among employees in the chief investment office. According to the story, senior banker Ina Drew, who is being blamed for the losses, was often missing in action in 2010 due to contracting Lyme disease. As a result of her absence, her unit fell into disarray with ongoing personality conflicts rather than performing at optimum levels. What happened?
Recently, the singer Adele was accepting an award in London after her amazing success at the Grammys. During her speech she became irritated at the “suits,” as she called them, and displayed a vulgar gesture. Adele has been soaring at the award shows, essentially cleaning up on awards. Her explanation for what happened.., “Sorry if I offended anyone, but the suits offended me.” Will her fans turn away from her because she flipped someone off? That is doubtful. It seems she may have been hi-jacked by her emotions due to being offended that the “suits” were trying to cut her acceptance speech short. This type of display is a classic lack of impulse control. Society seems to have gotten used to and perhaps accepts this type of behavior from entertainers or sports figures. We have seen it displayed on the tennis court, football field and the stage.