Leadership and Engagement

After taking my seat on a recent flight I noticed the Captain walking down the aisle to the coach seating area to talk with the passengers.  It caught my attention because it was so unusual.  Of course, my first internal reaction was, “what is wrong that is going to delay the flight?”  Nice optimism right?  As it turns out, the Captain wanted to greet his passengers, give us some information about the de-icing procedure that was going to be taking place and answer any questions we might have for him.  It was such a contrast to most of my other flights that I could not help but be impacted. (more…)

Creating a Dynamic Team

On any team you have a variety of personality and behavior types working together.  In most instances the team members have to learn to work with these different styles by default.  What usually happens?  Some misunderstanding occurs, conflict arises, someone starts to withhold or people start forming unproductive alliances which can all lead to discord.  In his book, “The Five Dysfunctions of a Team,” Patrick Lencioni lists these as the most common ways teams get off track:

  • Absence of Trust
  • Fear of Conflict
  • Lack of Commitment
  • Avoidance of Accountability
  • Inattention to Results

(more…)