In a recent interview with General James Mattis, he shared what he learned as a leader in the military. He highlighted the importance of trust, calling it the “coin of the realm” in leadership. And Mattis also spoke about promoting those who demonstrate the behaviors that an organization needs to be successful. One particular quote caught my attention, “Any organization gets the behavior that it rewards”, according to General Mattis. It immediately made me think about many of the behavior challenges with which organizations are dealing and the importance of rewarding effective behavior at work.
Where are you placing your focus and how is it serving you? As the year winds down it is an excellent time to consider shifting your focus. I was fortunate to go to Florida recently to watch the launch of the Orion spacecraft. It was an exciting week, full of activities and my first visit to the Kennedy Space Center. The accomplishments in space exploration are remarkable! What I was reminded of during this experience is how remarkable we are, as individuals and as a society. We are capable of such greatness! (more…)
Given all of the hand waving we see going on recently, it seemed like a good time to republish an article I wrote a few years ago before the holidays. I would love to hear your thoughts.
On a recent flight, I observed an interesting dynamic between a passenger and a flight attendant. The flight attendant was picking up the trash after the initial snack and beverage service. As she interacted with the passengers a few rows in front of me, I saw her responding to a particular passenger. All I saw of the passenger’s response was a finger waving wildly back and forth (never a good sign) and the flight attendant doing her best to address the passenger’s concern. Apparently, the passenger was having none of what the flight attendant offered in the way of a response. I was able to observe the flight attendant managing her outer expression as she took the dressing down from this passenger and then move on to serve the others on the plane. As she came to me and collected my items I said to her, (more…)
A natural tendency of human behavior is that we tend to see things and people from our perspective. How often do we test that perspective and compare it to reality? When it comes to people, how often do we put them in a box?
What I mean by putting people in a box is slapping a label, stereotype, or judgment on people when they do not show up as we would. When someone behaves in ways that are different from how we would behave, we define them and their behavior, and generally in ways that have more to do with our perspective than reality. Once we label someone, it can be very difficult for us to see him or her as he or she actually is. (more…)