Leaders set the tone for their team and their organization. Leaders also teach their team members how to treat them and how to treat one another, what is acceptable and what is not. That requires a clear vision and assertiveness. The human dynamic can be messy and intimidating. Many leaders are not comfortable wading in when things go south, either because of low confidence or low competence. Many leaders fear they will make the situation worst, so they ignored drama and dysfunction in hopes that it will go away. What goes away are your good people since nobody is stepping up to take care of dysfunctional dynamics.
What does strong leadership look like?
I noticed a recent example of strong leadership and effective emotional intelligence while , (more…)
How often do you experience behavior in someone else that you cannot understand? What do you typically do to make sense of that behavior? Part of the human condition is to jump to conclusions based on assumptions about people and that is like diving down a rabbit hole. When that happens, we plunge into murkiness, unclear of where we are heading only to run into a dead end or an alternative reality. As defined by Oxford, “an assumption is a thing that is accepted as true, or certain to happen, without proof.” These assumptions are often negative as are the attributions ascribed to people regarding their actions and behavior. When we come to believe these assumptions and attributions (more…)
As human beings, we are complex and remarkable. Our intellect and physicality have led us to create amazing businesses, pursue technological advances, innovate medicine and achieve physical feats that many cannot even imagine. An integral part of all those achievements is the emotional drive that fuels our pursuits. We are emotional beings. How can you use those emotions to drive you in a more positive direction?
You do not have to look too far to find examples of heightened emotionality. Emotionality is defined as the observable behavior that accompanies emotions and it demonstrates a person’s emotional reactivity. That reactivity can be observed as laughter, tears, celebration, throwing things, yelling and cursing or emotional rants on social media, both positive and negative.
Emotionality can often be seen in competitive environments like professional (more…)
Are unforeseen events manageable or not? A story by Jessica Silver-Greenberg and Nelson Schwartz recently featured in The New York Times attributes the multibillion-dollar losses at JPMorgan Chase to conflict among employees in the chief investment office. According to the story, senior banker Ina Drew, who is being blamed for the losses, was often missing in action in 2010 due to contracting Lyme disease. As a result of her absence, her unit fell into disarray with ongoing personality conflicts rather than performing at optimum levels. What happened? (more…)
Conflict…sometimes the very word can create tension in people. Conflict in and of itself is not bad. The negative connotations that are often associated with conflict are a result of how conflict is managed and how it makes us feel. It tends to be a natural part of human interaction for many reasons. We each approach situations in unique and different ways. Understanding that about the people we work and live with can help minimize conflict.
What are the consequences of conflict? Amazing results can be achieved by having to work through differing opinions of how situations or projects should be approached. (more…)