Good communication skills are one of the most sought-after soft skills employers are seeking these days. It is no wonder given the influence of technology on communication and seeing the level of discourse on social media. Those skills are so important that restaurants are replacing teens with senior workers because they connect better with the customer. Effective communication is essential to good leadership, effective negotiations, and is the foundation of successful relationships in the workplace and beyond. How can you improve this essential skill set?
One of the hallmarks of effective communication is (more…)
How often do you experience behavior in someone else that you cannot understand? What do you typically do to make sense of that behavior? Part of the human condition is to jump to conclusions based on assumptions about people and that is like diving down a rabbit hole. When that happens, we plunge into murkiness, unclear of where we are heading only to run into a dead end or an alternative reality. As defined by Oxford, “an assumption is a thing that is accepted as true, or certain to happen, without proof.” These assumptions are often negative as are the attributions ascribed to people regarding their actions and behavior. When we come to believe these assumptions and attributions (more…)
Our workplaces are full of interesting people. Some are enthusiastic, some are thoughtful, some are quirky and others are hard charging. We can also experience the petulant child, who at times can be any of those other types of people, but watch out if things do not go their way. Being petulant is defined as “having or showing the attitude of people who become angry and annoyed when they do not get what they want.” Does that ever happen on your team or in your organization?
We often see and expect this type of behavior in children when they do not get their way, seemingly most often in grocery stores near the candy display. That might be considered normal behavior for a five year old. What about those adults who pout or fly off the handle when they do not get their way or when someone disagrees with them? When they experience adversity, off they go …. (more…)
Where are you placing your focus and how is it serving you? As the year winds down it is an excellent time to consider shifting your focus. I was fortunate to go to Florida recently to watch the launch of the Orion spacecraft. It was an exciting week, full of activities and my first visit to the Kennedy Space Center. The accomplishments in space exploration are remarkable! What I was reminded of during this experience is how remarkable we are, as individuals and as a society. We are capable of such greatness! (more…)
Given all of the hand waving we see going on recently, it seemed like a good time to republish an article I wrote a few years ago before the holidays. I would love to hear your thoughts.
On a recent flight, I observed an interesting dynamic between a passenger and a flight attendant. The flight attendant was picking up the trash after the initial snack and beverage service. As she interacted with the passengers a few rows in front of me, I saw her responding to a particular passenger. All I saw of the passenger’s response was a finger waving wildly back and forth (never a good sign) and the flight attendant doing her best to address the passenger’s concern. Apparently, the passenger was having none of what the flight attendant offered in the way of a response. I was able to observe the flight attendant managing her outer expression as she took the dressing down from this passenger and then move on to serve the others on the plane. As she came to me and collected my items I said to her, (more…)
Few can dispute the influence technology has had and continues to have to improve our lives and our businesses. Who would have ever thought these changes would occur with such lightning speed. The funny thing about change is that it is sometimes hard to anticipate the additional adjustments we may need to make to fully capitalize on the benefits of technological advancements. How are you responding to those additional adjustments and are you getting the results you desire?
If you have been around for any length of time you have probably noticed the influence technology is having on our ability to communicate. (more…)
A natural tendency of human behavior is that we tend to see things and people from our perspective. How often do we test that perspective and compare it to reality? When it comes to people, how often do we put them in a box?
What I mean by putting people in a box is slapping a label, stereotype, or judgment on people when they do not show up as we would. When someone behaves in ways that are different from how we would behave, we define them and their behavior, and generally in ways that have more to do with our perspective than reality. Once we label someone, it can be very difficult for us to see him or her as he or she actually is. (more…)
Most aspects of our lives require us to interface with people. Our ability to manage these interactions effectively and productively is critical to the results we get as individuals and organizations. This ability is reflective of our leadership and versatility. Versatility is defined as embracing a variety of skills and refers to our adaptability. Versatility leads to more (more…)
Recently, the singer Adele was accepting an award in London after her amazing success at the Grammys. During her speech she became irritated at the “suits,” as she called them, and displayed a vulgar gesture. Adele has been soaring at the award shows, essentially cleaning up on awards. Her explanation for what happened.., “Sorry if I offended anyone, but the suits offended me.” Will her fans turn away from her because she flipped someone off? That is doubtful. It seems she may have been hi-jacked by her emotions due to being offended that the “suits” were trying to cut her acceptance speech short. This type of display is a classic lack of impulse control. Society seems to have gotten used to and perhaps accepts this type of behavior from entertainers or sports figures. We have seen it displayed on the tennis court, football field and the stage. (more…)